Trendia Return & Cancellation Policy


Please Note: An unboxing video is mandatory for all return, exchange, or missing item claims.

To initiate a return:

  • Call Customer Support:

    • Australia: +61 275010967

    • UK: +44 1702967775

    • Other Countries: +1 312-392-0189

  • Chat via Messenger

  • Email: info@trendia.co

Return Policy for US Customers

Trendia accepts return requests within 5 days of product delivery, but only for specific cases listed below.

⏳ Return Window

  • Return request must be made within 5 days of delivery.

✅ Free Return Eligibility (only if we are at fault)

Free return shipping is provided only if:

  • Incorrect size received (not matching the size chart)

  • Damaged or defective product

  • Wrong item received

Required: Clear product pictures and unboxing video

Once approved, we’ll offer a replacement, full refund, or store credit.

🚚 Returns for Other Reasons (Customer Preference)

If return is due to:

  • Product not liked

  • Color variation

  • Size matches the chart but doesn’t fit you

You’ll bear the return shipping cost. After receiving the return, we’ll issue a store credit (only worth the product value).

 

  • 🚫 Non-Returnable Items (US Orders)

    • Customized/made-to-order products

    • Items not in original condition

    • Handloom thread pulls 

    • Clearance sale items (unless damaged/defective or incorrect as per size chart)

    • Decor: Any damage or defect must be reported within 24 hours of delivery along with an unboxing video. Returns will be accepted only after the issue is assessed, and if it's a mistake from our end, the product will be eligible for return. - (unboxing video required)

    • Food, lingerie, perfumes, and cosmetics (unless damaged—unboxing video required)


🔁 Return Conditions

  • Original packaging with tags

  • Unused, unwashed, odor/stain-free

  • Properly folded and packed


Easy Returns for UK Customers

Trendia offers easy returns for UK customers under the same return terms and conditions as our US customers.

⏳ Return Window
Return requests must be made within 5 days of product delivery.

✅ Free Return Eligibility (only if we are at fault)
Free return shipping is provided if:

  • Incorrect size received (does not match the size chart)
  • Damaged or defective product
  • Wrong item received

Required: Clear product pictures and an unboxing video where applicable.

Once approved, we’ll offer a replacement, full refund, or store credit, depending on the case.

🚚 Returns for Other Reasons (Customer Preference)

If the return is due to:

  • Product not liked
  • Color variation
  • Size matches the chart but doesn’t fit you

The customer will bear the return shipping cost. Once the returned product is received and inspected, we’ll issue store credit equal to the product value.

🚫 Non-Returnable Items

The same exclusions and return conditions listed under the US Return Policy apply to UK orders, including customized/made-to-order products, clearance items (unless eligible due to our error).

🔁 Return Conditions

Returned products must be:

  • In original packaging with tags
  • Unused and unwashed
  • Free from odors and stains
  • Properly folded and packed

Please Note: An unboxing video is mandatory for damage, defect, wrong/missing item, or other applicable claims as specified in this policy.



🌍 Return Policy for International Customers (Non-US and Non-UK Orders)

As our return center is located in the US, we’re currently unable to process returns for international orders. However, we understand that every situation is unique and are happy to review each case individually. Wherever possible, we’ll do our best to offer a suitable resolution, most often in the form of store credit.

⏳ Return Window

  • Return requests must be made within 5 days of delivery.

📦 Eligible Return Cases

  1. Damaged item (Unboxing video required)

  2. Defective product (Unboxing video required)

  3. Wrong product received (Clear pictures required)

  4. Missing items (Unboxing video required)

  5. Size issue

    • Share measuring tape photo of the product.

    • If size chart is incorrect → refund/store credit

    • If the size chart is correct and the customer received the correct product, we will not be able to offer any refund or store credit.

🚫 Non-Returnable Items (International Orders)

  • Clearance/sale products (unless defective or size chart issue proven)

  • Handloom thread pulls, color/fabric dislikes

  • Customized/made-to-order items from brands like:
    Label Shaurya Sanadhya, Myra Couture, Panchhi Fashion, Nangalia Ruchira, Pomcha Jaipur, Kali Clothing, Shrutkriti, Vibha Jewellery, Saras Label, Rangnaari, Wishful, Rangpur, Burnt Soul, Bunaai, Gillori, Odette, Pheeta, Bharat & Reshma, The Shoe Tales

  • Food, lingerie, cosmetics, perfumes (except in rare approved cases with video proof)


📝 Unboxing Video Guidelines

  • Do not accept tampered/damaged packages

  • One continuous video, no cuts/pauses

  • Show all sides, open fully, show item condition and count

  • Submit video within 6 hours of delivery

  • Minor scratches/marks are not considered damage



❌ Cancellation Policy

  1. Within 24 hours of order placement:

    • Allowed with a 6% deduction (payment processing fee)

    • No deduction if opting for store credit

  2. After 24 hours:

    • Generally not accepted, but we may consider requests case-by-case

    • If approved: 10% shelving fee applies

    • No deduction for store credit

  3. Item/size changes:

    • Can be requested if order is not shipped

To cancel, call us or write to info@trendia.co