Trendia Return & Cancellation Policy

Please Note: An unboxing video is mandatory for all return, exchange, or missing item claims.

To initiate a return:

• Call Customer Support:

  • Australia: +61 275010967

  • UK: +44 1702967775

  • Other Countries: +1 312-392-0189

• Chat via Messenger

• Email: info@trendia.co

Return Policy for US Customers

Trendia accepts return requests within 72 hours of product delivery, but only for specific cases listed below.

⏳ Return Window

• Return request must be made within 72 hours of delivery.

✅ Free Return Eligibility (only if we are at fault)

Free return shipping is provided only if:

• Incorrect size received (not matching the size chart)

• Damaged or defective product

• Wrong item received

Required: Clear product pictures and unboxing video

Once approved, we’ll offer a replacement, full refund, or store credit.

🚚 Returns for Other Reasons (Customer Preference)

If return is due to:

• Product not liked

• Color variation

• Size matches the chart but doesn’t fit you

You’ll bear the return shipping cost. After receiving the return, we’ll issue a store credit.

🚫 Non-Returnable Items (US Orders)

• Customized/made-to-order products

• Items not in original condition

• Clearance sale items (unless damaged/defective or incorrect as per size chart)

• Food, lingerie, perfumes, and cosmetics (unless damaged—unboxing video required)
  
  

🔁 Return Conditions

• Original packaging with tags

• Unused, unwashed, odor/stain-free

• Properly folded and packed
  
  

🌍 Return Policy for International Customers (Non-US Orders)

As our return center is located in the US, we’re currently unable to process returns for international orders. However, we understand that every situation is unique and are happy to review each case individually. Wherever possible, we’ll do our best to offer a suitable resolution, most often in the form of store credit.

⏳ Return Window

• Return requests must be made within 7 days of delivery.
  
  

📦 Eligible Return Cases

1. Damaged item (Unboxing video required)

2. Defective product (Unboxing video required)

3. Wrong product received (Clear pictures required)

4. Missing items (Unboxing video required)

5. Size issue

   • Share measuring tape photo of the product.

   • If size chart is incorrect → refund/store credit

   • If the size chart is correct and the customer received the correct product, we will not be able to offer any refund or store credit.
     

🚫 Non-Returnable Items (International Orders)

• Clearance/sale products (unless defective or size chart issue proven)

• Handloom thread pulls, color/fabric dislikes

• Customized/made-to-order items from brands like:
  Label Shaurya Sanadhya, Myra Couture, Panchhi Fashion, Nangalia Ruchira, Pomcha Jaipur, Kali Clothing, Shrutkriti, Vibha Jewellery, Saras Label, Rangnaari, Wishful, Rangpur, Burnt Soul, Bunaai, Gillori, Odette, Pheeta, Bharat & Reshma, The Shoe Tales

• Food, lingerie, cosmetics, perfumes (except in rare approved cases with video proof)
  
  

📝 Unboxing Video Guidelines

• Do not accept tampered/damaged packages

• One continuous video, no cuts/pauses

• Show all sides, open fully, show item condition and count

• Submit video within 6 hours of delivery

• Minor scratches/marks are not considered damage
  

❌ Cancellation Policy

1. Within 24 hours of order placement:

   • Allowed with a 6% deduction (payment processing fee)

   • No deduction if opting for store credit

2. After 24 hours:

   • Generally not accepted, but we may consider requests case-by-case

   • If approved: 10% shelving fee applies

   • No deduction for store credit

3. Item/size changes:

   • Can be requested if order is not shipped

To cancel, call us or write to info@trendia.co